It is a general knowledge that when a vehicle reaches 5 years of usage, there will be a drastic shrink on its resell value not to mention its performance will not be as zenith as a brand new unit. That’s why most vehicle owner chooses to upgrade their vehicle to a brand new one come this period.
In order for you to do so, you would have to check your finances if this upgrade is within your budget, you would initially sell your old one and purchase a new unit with cash or through a loan.
A couple has made wave on social media recently and eventually in the news yesterday by making an exorbitant claim on what they alleged to be a misconduct of a car dealership company.
Aikah Agnote and Tong Santos has claimed to fame their story when they went viral on social media about what happened to their Toyota Fortuner which they brought to Toyota Fairview Inc. (TFI) for repair due to a bump in the rear bumper.
In order for you to do so, you would have to check your finances if this upgrade is within your budget, you would initially sell your old one and purchase a new unit with cash or through a loan.
A couple has made wave on social media recently and eventually in the news yesterday by making an exorbitant claim on what they alleged to be a misconduct of a car dealership company.
Aikah Agnote and Tong Santos has claimed to fame their story when they went viral on social media about what happened to their Toyota Fortuner which they brought to Toyota Fairview Inc. (TFI) for repair due to a bump in the rear bumper.
Screenshot from ABS-CBN video
The couple claimed that TFI promised that the job will be done it 3 days in which went longer than usual and proceeded for another 3 weeks. This was the time when they went to the service center to check on their vehicle.
They shared on social media their disgust when they accidentally retrieved a video in which TFI service staff used their unit to learn how to drive. They also claimed that due to the incident, their vehicle encountered several scratches and damage on its accessories.
ABS-CBN was quick to pick the story up and aired it on their July 12, 2017 news show TV Patrol. They made this story as sensational as possible to the point that they showed the teaser on top of the headlines as well as every segment gap to keep the general public in anticipation.
They shared on social media their disgust when they accidentally retrieved a video in which TFI service staff used their unit to learn how to drive. They also claimed that due to the incident, their vehicle encountered several scratches and damage on its accessories.
ABS-CBN was quick to pick the story up and aired it on their July 12, 2017 news show TV Patrol. They made this story as sensational as possible to the point that they showed the teaser on top of the headlines as well as every segment gap to keep the general public in anticipation.
Screenshot of Tong Santos from AbS-CBN video
They succeeded in making the story dramatic but did ABS-CBN practice due diligence? One would have expected that they would do so considering they employ top caliber reporters and news anchor.
Although it is given that TFI Service staff did something uncalled for and did so without the knowledge and permit of the administration (obvious, by watching the video). I myself would claim damages if this happened to me, and I have every right to do so.
Issues like these have long been a problem of car dealership companies ( The couple have also pointed this out in their FB post) and anyone can easily go on a fishing expedition in order to find evidence to support their claim. But I also believe, that every claim needs to be fair and square.
Update: TFI has issued a statement that the persons involved in the misconduct are no longer connected with the company.
ABS-CBN might have missed this part when they failed to report that the couple’s Toyota Fortuner is a 2006 model and they are demanding for a brand new model in exchange. That’s an 11-year upgrade to their unit!
The news report also showed the letter TFI sent to the couple plus a quotation in which the dealership was shown to be presenting a loan to the couple. But the network may have failed to get the whole story as the couple initially demanded TFI to replace their 2006 vehicle with a brand new unit and declined TFI’s offer to fix the problem, claiming that they no longer trust that their old unit would work properly since they lost trust in the Service Center.
Please see below a letter that the couple sent to TFI which came from a reliable source.
Although it is given that TFI Service staff did something uncalled for and did so without the knowledge and permit of the administration (obvious, by watching the video). I myself would claim damages if this happened to me, and I have every right to do so.
Issues like these have long been a problem of car dealership companies ( The couple have also pointed this out in their FB post) and anyone can easily go on a fishing expedition in order to find evidence to support their claim. But I also believe, that every claim needs to be fair and square.
Update: TFI has issued a statement that the persons involved in the misconduct are no longer connected with the company.
ABS-CBN might have missed this part when they failed to report that the couple’s Toyota Fortuner is a 2006 model and they are demanding for a brand new model in exchange. That’s an 11-year upgrade to their unit!
The news report also showed the letter TFI sent to the couple plus a quotation in which the dealership was shown to be presenting a loan to the couple. But the network may have failed to get the whole story as the couple initially demanded TFI to replace their 2006 vehicle with a brand new unit and declined TFI’s offer to fix the problem, claiming that they no longer trust that their old unit would work properly since they lost trust in the Service Center.
Please see below a letter that the couple sent to TFI which came from a reliable source.
In trying to solve this problem amicably, a top management of TFI apparently offered to buy their vehicle at the current market value plus subsidy to relieve the couple of the agony of deciphering whether to still use the vehicle or not. In doing so, they also recommended a loan structure should the couple choose to upgrade their vehicle to a brand new unit.
Screenshot from Aika Agnote FB post
The couple treated this recommendation as bullying them to take a loan. The news show also assumed this factual without getting the side of TFI.
This I find to be very alarming. I have always watched ABS-CBN news since I assume them to practice responsible journalism. One thing I also learned, is that the registered owner – Aikah Agnote happened to be a Production Assistant of Coco Martin, who we all know is an ABS-CBN artist.
This I find to be very alarming. I have always watched ABS-CBN news since I assume them to practice responsible journalism. One thing I also learned, is that the registered owner – Aikah Agnote happened to be a Production Assistant of Coco Martin, who we all know is an ABS-CBN artist.
If this claim pushes through, all car dealership will be put into the danger of similar claim in the future and all vehicle owner would have a way to upgrading their old unit to a brand new one at no cost. J
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